Q.1 What are the categories you have for salon listing ?
Salon listing categories include Premium, Luxury, Standard and Basic.
Q.2 Does billu app provide Home Services ?
This feature will be added soon for salons only.
Q.3 What is the benefit of adding walk-in clients in the application ?
Adding walk-in customers provides numerous benefits to your business. It boosts consumer engagement, enables effective promotion of your offers, happy hours, and promotions, and simplifies the management of client data in one centralized location, all at no cost.
Q.4 Are you going to use our customer data if we enter our customers data in the app ?
Rest assured that any personal data you provide will be kept confidential and processed in compliance with relevant laws and regulations.
Q.5 Where can I check my online and Walk-in bookings?
The bookings tab will display all of your online and offline bookings along with booking status.
Q.6 Can I give extra discount to my online,offline clients ?
Yes, you can offer extra discounts as you see fit. When adding an appointment, there's a tab labeled "add more discount."
Q.7 If I receive an online booking but I'm occupied and unable to provide the service at that time, what should I do ?
You can accept or reject the booking before it gets confirmed to the customer in the partner app.
Q.8 Can I add additional service on booking?
Absolutely! You can easily add additional services by clicking on the "add more services" option within the booking details.
Q.9 Can I see the contact number of customer for online booking ?
To prioritize customer privacy, we do not display the mobile number. However, customers can still make calls to the salon using our in-app calling feature.
Q.10 How to process walk in booking ?
Add booking->Name of customer--> Mobile number--> Email address--> DOB --> Choose service-->Choose service date-->Choose service time-->Save-->Start Job-->Complete Job
Q.11 How to process online booking?
Click on bookings you want to process,It will ask you to enter 4 digit booking code which you need to request from customer as it will be available in customer.After this click on start job and complete the job.
Q.12 What to do to check online and offline bookings?
The bookings tab will display all of your online and offline bookings along with booking status.
Q.13 What if I want to see the contact number of the customer for online booking ?
To prioritize customer privacy, we do not display the mobile number. However, customers can still make calls to the salon using our in-app calling feature.
Q.14 What to do to process Walkins Booking?
Add booking->Name of customer--> Mobile number--> Email address--> DOB --> Choose service-->Choose service date-->Choose service time-->Save-->Start Job-->Complete Job
Q.15 What to do to process online bookings?
Click on booking you want to process, It will ask you to enter 4 digit booking code which you need to request from the customer as it will be available in the customer app. After this click on start job and complete the job.
Q.16 How to reschedule the booking?
If the online paid booking date passed then only you will be able to reschedule the booking from the missed booking section.
Q.17 What if I forget to mark complete for any booking?
That booking will start showing in the Pending Bookings section on the dashboard, from there you can mark that particular booking as completed by clicking on "Finish Job" button.
Q.18 What if I missed any booking by mistake?
Any online paid bookings that are mistakenly missed will appear in the dashboard's "Missed Bookings" section, where you can also reschedule the booking.(only online paid booking will be shown in missed booking section)
Q.19 How do I start a booking using a QR code?
To start a booking, open the app and scan the provided QR code on customer device using the app's built-in scanner.
Q.20 What information does the QR code contain when I start a booking?
The QR code contains essential details about the booking, such as the service information, date, and time.
Q.21 Is it necessary to have a QR code to start a booking?
Yes without this booking will not be started.
Q.22 Can I start a booking without scanning a QR code?
No.
Q.23 What should I do if the QR code is not scanning correctly?
Ensure that your camera is focused on the QR code, and there is sufficient lighting. If issues persist, contact Billu support Team.
Q.24 Is the QR code different for every booking, or does it stay the same?
The QR code is typically unique for each booking to ensure accurate and specific details.
Q.25 What happens if I accidentally close the screen after starting the booking with a QR code?
If you close the screen, you may need to rescan the QR code to resume or access the booking details within the app.
Q.26 Can I start a booking using a QR code for someone else, or is it linked to my account?
No.
Q.27 Can I cancel or modify a booking after starting it with a QR code?
Yes.
Q.28 If the QR code contains an error, how can I resolve it and start the booking?
Contact Billu support team for assistance in resolving any issues with the QR code.
Q.29 Is QR code necessary in Walk-In booking too?
No.