Q.1 How can I withdraw my amount ?
Click on "Withdraw " showing on top of Dashboard/Profile section.Â
Q.2 How much payment I will get if customer pay online on Billu App ?Â
A bank transfer fee of 2.5% will be deducted from the total amount, and the remaining balance will be transferred to you.
Q.3 How much BCP I will earn if refer partner app ?Â
After completing the onboarding process for that particular salon, you will be eligible to receive 10,000 BCP (Billu Cash Points) as a reward.
Q.4 How much BCP I will earn by providing service ?
You will be rewarded with 2% of the total amount for the services provided. However, please note that the minimum service amount should be Rs 150 in order to qualify for the reward.
Q.5 How much BCP I will earn if refer customer app ?Â
After completing the first online booked service of the customer you will earn 1500 BCP
Q.6 Where can I see all my business transactions ?
Click on Profile and then in "Transaction History." you can see all your business transactions.
Q.7 What if customer ask for refund after taking service ?Â
Clear communication of the refund policy is crucial when offering discounts and deals. Assess the validity of client concerns and explain your decision if a refund is not granted."
Q.8 How do I receive the OTP for adding my bank account?
You will receive the OTP on your registered mobile number via SMS.
Q.9 Is the OTP sent to my registered mobile number or email address?
The OTP is sent to your registered mobile number.
Q.10 What should I do if I don't receive the OTP within a reasonable time?
If you don't receive the OTP promptly, please check your network connectivity and ensure that your registered mobile number is active. You can also request a resend of the OTP.
Q.11 How long is the OTP valid for adding my bank account?
The OTP is typically valid for a short duration, usually a few minutes, to enhance security.
Q.12 Can I request a new OTP if the previous one expires or if I entered it incorrectly?
Yes, you can request a new OTP if the previous one expires or if you entered it incorrectly.
Q.13 Is it safe to share the OTP with the application for adding my bank account?
Yes, it is safe to share the OTP only within the application's secure interface. Avoid sharing it with anyone else.
Q.14 Can I use the same OTP for multiple attempts to add my bank account?
No, OTPs are typically single-use and valid for one specific transaction.
Q.15 Can I add my bank account without entering the OTP?
No.
Q.16 Is the OTP required every time I add a new bank account, or is it a one-time requirement?
The OTP is typically required for each new bank account addition to ensure security.
Q.17 Can I receive the OTP through a different method, such as a phone call or alternate email?
Usually, OTPs are sent via SMS to your registered mobile number for security reasons.
Q.18 How can I ensure the security of the OTP while adding my bank account?
To ensure security, keep your OTP confidential, do not share it with anyone, and only enter it within the secure application interface.
Q.19 What should I do if someone else gains access to my OTP?
If you suspect unauthorized access to your OTP, contact Billu support team immediately and refrain from sharing OTPs with anyone.Â
Q.20 Is there any limitation on OTP?
Yes, you can request OTP only 5 times; after that, you will be blocked from requesting OTP for 1 hour.
Q.21 How does the OTP work for withdrawal transactions?
The OTP serves as an additional layer of security for withdrawal transactions. A unique code is sent to your registered mobile number to verify and authorize the withdrawal.
Q.22 Is the OTP required every time I initiate a withdrawal?
Yes, the OTP is typically required for each withdrawal transaction to ensure the security of the process.
Q.23 Can I use the same OTP for multiple withdrawal transactions?
No, each OTP is generally unique to a specific withdrawal transaction to enhance security.
Q.24 What should I do if I don't receive the OTP for a withdrawal request?
Check your mobile number and spam folder if you don't receive the OTP. If the issue persists, contact Billu support for assistance.
Q.25 Can I withdraw funds without entering the OTP?
No, the OTP is a mandatory security measure, and you cannot complete a withdrawal without entering the correct OTP.
Q.26 Is the OTP sent to my registered mobile number or email for withdrawal transactions?
The OTP is typically sent to your registered mobile number for withdrawal transactions.
Q.27 How long is the OTP valid for a withdrawal transaction?
The validity of the OTP is usually short, and it is recommended to use it promptly. Check the message for the specific time frame.
Q.28 Can I generate a new OTP if the previous one expires or is incorrect?
Yes, you can request a new OTP if the previous one expires or is entered incorrectly during the withdrawal process.
Q.29 Can I change my registered mobile number for OTP delivery for withdrawal transactions?
No, you may need to contact Billu support to update your registered mobile number for OTP delivery.
Q.30 Is there any limitation on OTP?
Yes, you can request OTP only 5 times; after that, you will be blocked from requesting OTP for 1 hour.