Q.1 What advantages can I expect if I purchase a product from Billu ?
Billu offers discounted salon essentials at wholesale prices. You can also use your BCP (Billu Cash Points) to lower the cost even more when buying any product.
Q.2 COD /cash on delivery is available ?
At present, Cash on Delivery (COD) is unavailable, but it will be made available in the near future.
Q.3 What is the approximate delivery timeframe for any given product ?
On average, the delivery time is typically 4-5 working days, which may vary depending on your location at the time of placing the order.
Q.4 I am unable to see any reviews on few products.
As our e-commerce store is newly established, we are currently in the process of gathering product reviews. Once customers purchase and utilize our products, they will share their feedback. We anticipate that product reviews will be available soon.
Q.5 Can I cancel my order ?
Certainly! You can request to cancel your order within 48 hours.
Q.6 Can I Exchange/Return products ?
Please note that exchanges are not permitted. However, you can initiate a return within 7 days from the delivery date, provided that the product is in its original condition.
Q.7 What is refund timeframe after cancellation of product ?
Refund processing takes 4-5 days upon receipt of the product in its original condition at our warehouse. The refund will be credited to the original payment account.
Q.8 What is the maximum discount that I can expect from the e-commerce shop ?
Discounts are variable and not fixed. When you make a purchase, you will observe the Maximum Retail Price (MRP) as well as the price considering the utilization of your Billu Cash Points.
Q.9 Can my customer buy any product ?
Certainly! Customers who have downloaded the customer app can place orders for products through our e-commerce shop.
Q.10 What is the reason that I am unable to see any reviews on few products ?
As our e-commerce store is newly established, we are currently in the process of gathering product reviews. Once customers purchase and utilize our products, they will share their feedback. We anticipate that product reviews will be available soon.